Quality Management Essentials Training Course

This is a customized workshop that we have developed based on already existing best practices in Quality Management. It is mostly hands-on, practical and allows attendees to simulate the usage of common quality tools right in the classroom in groups or in individual efforts. It covers such topics as:
Training on control charts, pareto, six sigma, QA, QC

• What is Quality?
• What is Quality Management? And how is it related to Risk Management?
• Describe the five critical improvement concepts
• Pioneers in Quality Management
• Common Quality Management terminologies
• The PDCA cycle, and its relation to projects and operations
• Differentiating between Quality Planning, Quality Assurance & Quality Control

• How is quality planned for? And when? And by whom?
• How much should we spend on quality activities?
• Common tools in planning:
  • Benchmarking
  • Cost-benefit analysis
  • Cost of quality – marginal analysis
• Process Improvement Planning
  • Concept of 6 Sigma and how it is used to correct problems
  • Analyzing Flowcharts
  • vControl Charts – Tolerance & Control limits
  • vDeveloping Cause & Effect Diagrams
  • Using Pareto diagrams
  • What is “design of Experiments”?
  • Scatter Diagrams, correlations

• Using common Quality Assurance tools
  • Affinity diagrams
  • Process decision program charts (PDPC)
  • Interrelationship digraphs
  • Tree diagrams
  • Prioritization matrices

• Using common Quality Control tools
  • Prevention and inspection
  • Sampling and probability
  • Attribute sampling and variables sampling
  • Special causes and random causes
  • Tolerances and control limits