This two-day interactive workshop focuses on a dynamic process that will assist all customer service staff to develop a more structured sales approach which will give them a sound foundation to the skills and knowledge required to enable them to sell and up-sell their company’s products and services.
This workshop will include proactive group work and real-life scenarios, which will be enhanced through feedback from the trainer. The process will be broken down into understandable sections. There will be interactive practice sessions, which will enable the development of the skills in a safe environment. Staff attending will be given a handy useful workbook, which they can refer to, after the workshop as a reference point when back at the workplace.