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ITIL Foundation Certification

/ITIL Foundation Certification
ITIL Foundation Certification 2019-01-17T17:38:42+00:00

ITIL Certification Training in Dubai, United Arab Emirates

Course Overview

ITIL Foundation Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. The purpose of the ITIL Foundation training certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. Enroll now and gain this ITIL Foundation certification in Dubai today.


Who Should Attend?

This course is suitable for:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
  • However, the ITIL Foundation level certification is open to and can benefit anyone who has an interest in the subject.

ITIL Foundation Course in Dubai

ITIL Foundation Training Course in Dubai for IT Professionals IT Service Management Information Technology Infrastructure Library

Course Outline

Service Management as a Practice

Concepts of IT Service Management (ITIL Foundation)

  • The efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, roles and processes

The Service Life-cycle

  • Design, development and utilization of services
  • Utility and warranty
  • Service design and the business
  • IT and the business integration

ITIL Foundation Course Service Lifecycle

The 5 Core Processes

  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

The Value of The ITIL Service Lifecycle

  • Integrating the processes throughout the lifecycle
  • Explaining the objectives and scope for each phase

ITIL Core Concepts

Identifying & Documenting The Services

  • Service portfolio
  • Service catalog
  • Business case
  • Risk
  • Service provider
  • Supplier
  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)

Optimizing The Infrastructure

  • Service request
  • Change and release
  • Event, alert and incident
  • Known error and Known Error Database (KEDB)
  • Service Knowledge Management System (SKMS)

ITIL Foundation Key Principles and Models

Value-Creation Through Services

  • Balancing opposing forces
  • Management information systems and tools

Exploring the importance of people, processes, products and partners

  • Critical success factors
  • Measurement methods and metrics

ITIL Foundation Course Processes

Service Strategy

  • Service portfolio management
  • Financial management for IT services
  • Business relationship management

Service Design

  • Service Level Management (SLM)
  • Design coordination
  • Service catalog management
  • Supplier management
  • Risk assessment and IT service continuity management
  • Defining the scope of information security management
  • Capacity management
  • Availability management

Service Transition

  • Business value, asset and configuration management
  • Explaining the objectives of change management
  • Knowledge management
  • Transition planning
  • Release and deployment management

Service Operation

  • Process activities of incident and problem management
  • Request fulfillment
  • Stating the purpose of event and access management

Continual Service Improvement

  • The seven-step improvement process
  • The Deming Cycle (plan, do, check, act)
  • Critical Success Factors (CSF) and KPIs
  • Types of metrics

Service Management Functions and Roles

Outlining IT Organization Functions

  • Service desk function
  • IT operations function
  • Technical management function
  • The application management function

Defining Service Roles

  • The responsibilities of key roles in service management
  • Process owner
  • Service owner
  • Process manager
  • Process practitioner
  • Recognizing the RACI responsibility model and its role in determining organizational structure

How service automation assists with integrating service management processes

Register Now and attend our upcoming ITIL Foundation Certification Training session in Dubai

Exam Format

  • Multiple choice
  • 40 questions per paper with 1 mark available per question
  • 26 marks required to pass – 65%
  • 1 hour duration
  • Closed book.

Course Calendar



Sun - Tue

29 - 1


Course Category: IT Service Management Courses

Location: Dubai

Tue - Thu

26 - 28


Course Category: IT Service Management Courses

Location: Dubai

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