Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. That is what this two-days workshop is all about.

• Understand how coaching can be used to develop your team
• Develop the coaching and mentoring skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognize employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them

We will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

The first part of the morning will be spent exploring what coaching and mentoring mean. Participants will also learn the coaching formula and key skill areas.

Next, participants will score their pre-assignment and discuss what areas for growth they can identify from it.

Communicating well is a key aspect of successful coaching. During this session, participants will explore different communication skills, including questioning techniques, probing tools, and listening skills.

In this session, participants will examine important coaching skills in small groups, including helping, mentoring, teaching, and challenging skills.

This session will share the SPIRIT model for setting goals, as well as ways to help people get on track.

We learn in three different ways: by seeing, by hearing, and by doing. In a large group discussion, participants will identify ways to incorporate these methods into coaching. Participants will also learn about the seven principles of adult learning.

During this session, we will examine a tool that coaches can use to help gain buy-in for change from employees.

Participants will work in small groups to complete a mix-and-match exercise that will familiarize them with key coaching skills.

This session will explore a four-step coaching model that can be applied to any situation.

Next, participants will learn about the six elements of effective feedback.

To wrap up the day, participants will examine case studies and offer solutions.

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.