The Certified Change Management Professional™ Program

The CCMP™ is a globally recognized credential established by ACMP® for professionals to demonstrate their commitment to leading the way change works. It was developed based on ACMP’s industry-leading Standard for Change Management© (“Standard©”) that defines best practices in change management. The CCMP is a way for professionals to demonstrate they are investing in their ongoing development and can successfully apply their experience to respond to a breadth of change management situations.

Top Management (CEOs, Directors) or individuals involved in planning and implementing ISO 9001 Quality Management System in their organization, ISO administrators, supplier auditors, management / supervisory staff.

Terms & Definitions

• Adoption
• Benefit
• Change Impact
• Change Management
• Change Risk
• Change Saturation
• Competency
• Engagement
• Governance
• Outcome
• Readiness
• Resistance
• Sponsor
• Stakeholder
• Sustainability
• Vision

Concepts

• Change is a Process
• Relationship to Strategic Planning
• Types of Organizational Change
• Relationship to Project Management
• Organizational Change and Individual Change
• Change Management Roles and Responsibilities
• Organizational Alignment and Change Management

Change Management Process

Evaluate Change Impact and Organizational Readiness

• Define the Change
• Determine Why the Change is Required
• Develop a Clear Vision for the Future State
• Identify Goals, Objectives, and Success Criteria
• Identify Sponsors Accountable for the Change
• Identify Stakeholders Affected by the Change
• Assess the Change Impact
• Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement
• Assess External Factors that May Affect Organizational Change
• Assess Organization Culture(s) Related to the Change
• Assess Organizational Capacity for Change
• Assess Organizational Readiness for Change
• Assess Communication Needs, Communication Channels, and Ability to Deliver Key Messages
• Assess Learning Capabilities
• Conduct Change Risks Assessment

Formulate the Change Management Strategy

• Develop the Communication Strategy
• Develop the Sponsorship Strategy
• Develop the Stakeholder Engagement Strategy
• Develop the Change Impact and Readiness Strategy
• Develop the Learning and Development Strategy
• Develop the Measurement and Benefit Realization Strategy
• Develop the Sustainability Strategy

Develop the Change Management Plan

• Develop a Comprehensive Change Management Plan
• Integrate Change Management and Project Management Plans
• Review and Approve the Change Management Plan in Collaboration with Project Leadership
• Develop Feedback Mechanisms to Monitor Performance to Plan

Execute the Change Management Plan

• Execute, Manage, and Monitor Implementation of the Change Management Plan
• Modify the Change Management Plan as Required

Complete the Change Management Effort

• Evaluate the Outcome Against the Objectives
• Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices
• Gain Approval for Completion, Transfer of Ownership, and Release of Resources

Code of Ethics

At the completion of this training program, attendees will each be awarded an IIBA and PMI Endorsed Certificate worth 21 Professional Development Hours