KHDA Approved | Telephone: +971 4 4356074|info@bostonmc.com

Leadership Skills for Supervisors: Communication, Coaching, and Conflict

/Leadership Skills for Supervisors: Communication, Coaching, and Conflict
Leadership Skills for Supervisors: Communication, Coaching, and Conflict 2018-07-10T14:09:48+00:00

Leadership Skills for Supervisors

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This two-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

2 Days

Leadership Skills for Supervisors

14 PDUs

Personal Development Unit

What Will Students Learn?

  • Ways to prioritize, plan, and manage their time.
  • How to identify their primary leadership style.
  • How to develop some flexibility to use other leadership styles.
  • Ways to meet the needs of employees and co-workers through communication and coaching.
  • Ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Introduction and Course Overview

We will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Pre-Assignment Review

To begin the course, participants will review their pre-assignment, which asked them to consider where they currently are as a leader and where they want to go.

What’s Your Type? How About Mine?

In this session, participants will complete a self-assessment to help them identify their leadership style.

Understanding Leadership

This session will explore several different leadership models, including Situational Leadership II® and servant leadership. Onboarding, orientation, and performance management will also be covered.

Managing Your Time and Your Energy

In this session, participants will learn how to get organized, set goals, and manage their time.

The Commitment Curve

Next, participants will learn about the commitment curve and how to use it to build employee engagement.

Employee Development Models

This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.

Dealing with Conflict and Difficult Issues

In this session, participants will learn seven techniques for resolving conflict.

What Successful Leaders Do

The course will wrap up with a look at practices of successful leaders and organizations.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Subscribe to our newsletter

Sign-up to get the latest upcoming courses straight to your inbox.
SUBSCRIBE!
Give it a try, you can unsubscribe anytime.